Shipping policy
SHIPPING POLICY
Shipping Destinations
We currently ship to Australia and New Zealand only.
Order Processing
All items are carefully prepared and packed before shipment.
Orders are processed within a reasonable timeframe after payment confirmation.
Processing times may vary depending on product preparation, order volume, or public holidays.
Shipping Time
Estimated delivery times are as follows:
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Australia: 2–5 business days
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New Zealand: 5–10 business days
Delivery times are estimates only and may vary depending on the destination, courier service, and external factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout and displayed before payment is completed.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, where available.
Customs, Duties & Taxes (New Zealand)
For orders shipped to New Zealand, customers are responsible for any applicable customs duties, taxes, or import fees imposed by local authorities.
Delays
While we make every effort to dispatch orders promptly, we are not responsible for delays caused by postal services, customs clearance, weather conditions, or other circumstances beyond our control.
Incorrect Address
Please ensure that all shipping details provided at checkout are accurate and complete.
We are not responsible for delays, losses, or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
Contact
For any shipping-related enquiries, please contact us at: